Where are your headquarters?
Our headquarters are located at the following address:
Enjuku Racing Parts, LLC
300 Hatteras Ave
Clermont, FL 34711
What are your business hours?
We are open for business Mondays through Fridays, 10:00AM-5:00PM, EST. We do close for lunch each day, from 12:30 to 1:30.
Can I call?
Please do! Our customers are always welcome to call during business hours.
Our primary line: 352-241-8399
Our toll-free number: 888-SR20DET
Our fax: 352-241-8363
What if I want to email you?
If you need to reach out when we happen to be closed, or if you just prefer online correspondence, you can email us at any of the following addresses.
For general information and sales inquiries: firstname.lastname@example.org
For wholesale transactions: email@example.com
To check your order status: firstname.lastname@example.org
To contact our shipping department: email@example.com
For inquiries related to marketing: firstname.lastname@example.org
We’ll do our best to get back to you as quickly as we can.
Member Accounts and Rewards:
Why sign up for an account? Are there perks?
Signing up for an account with us offers significant advantages to our shoppers. First, they can save items they like to their own Wish List for future reference. Once they’re ready to buy, they can enjoy a speedier checkout process, after which they’ll be able to track their orders until they arrive. Afterwards, they can always check out their order history for needed reference. However, the best part might be free access to the Enjuku Racing Rewards Program.
How does your Rewards Program work?
Because we value our customers, we’ve set up a game where you can earn chips for actions such as frequent purchases, liking and sharing our social media posts, writing product reviews, and more. These chips can be redeemed for a coupon code to be applied at later checkouts.
How do I redeem my Rewards?
When you click the tab labeled, “Coupons,” it will take you to a page listing all of the coupons and deals we offer with this program. You can select the coupon that matches your preferences and the amount of chips you’ve earned, or you can keep saving up your chips for a bigger reward down the line.
How much does the Rewards Program cost?
Absolutely nothing. Membership in the rewards program is automatically given— for FREE— to anyone who registers for an online account.
Where can I find further information on the Rewards Program?
For more information, such as how many chips you can earn for certain actions, please visit our Rewards Program page.
How do I track my order?
Once you receive an email notification confirming your order, you can always come back to our page, log in, and click “Order Status” at the top of our webpage.
My order should have arrived by now, but it hasn’t. What should I do?
If your order vanishes from the tracking system or meets with a questionable delay, please email us at email@example.com immediately.
If you don’t receive an email confirming your order within seven business days of your purchase, contact us at firstname.lastname@example.org.
My order just arrived, and I can’t wait to try out the parts I bought. Can I use them for driving on the open road? Just once?
We strongly advise against it. Racing parts are intended strictly for track and course use, and are not designed for the open road. Should you choose to use your racing parts in street driving, they are likely to meet with serious damage that could harm the rest of your vehicle and increase the risk of a driving accident.
Shipping and Returns:
Why do you only ship to the verified billing address of the card holder?
We apologize for any inconvenience this may cause, but with online fraud becoming more of a problem for businesses and consumers alike, we have discovered this to be a highly effective means of protecting ourselves and our customers.
I have received a notification that the item I bought is backordered. What does this mean?
The high volume of products we sell means we cannot currently support live inventory updates on our website. You will still receive your product as quick as possible. Learn more about our policy here.
What’s the usual time frame for shipments?
Orders are usually processed within 24 hours. Those placed on weekends and holidays will begin processing at the start of the next business day. From there, most items ship out within 48-72 hours, so long as they’re not on special order or backorder. In the end, most customers within the 48 continental United States receive their orders within 7-10 business days. Orders shipping further out will naturally take a little longer, depending on location.
What if I need the part(s) in a hurry?
If you need to receive any part by a certain deadline, or within an urgent timeframe, please call or email us so we can verify the ready availability of the item(s) in question. From there, we’ll discuss how quickly we can get your order to you, accounting for location, availability, express shipping options and costs, and so forth.
Do you ever ship outside of the United States?
At Enjuku racing, we are pleased to ship orders to any location in the world.
Does international shipping result in extra fees?
We will not charge extra fees ourselves. However, our shipping vendors (usually UPS) may add charges for extra distance. International customers should also consider any customs, duty, or brokerage fees, as they will be responsible for paying them.
What if I don’t want to pay any customs, duty, or brokerage fees?
If a purchase is returned to us due to a customer’s failure to pay the necessary international fees, the cost of return shipping will be applied to the customer’s account.
What if I want to cancel or return my order?
If you need to cancel an order, it is strongly recommended you act promptly. It will be necessary to reach us before your order ships. For a speedy and convenient cancellation, we recommend you call our toll-free order line at (888) SR2-0DET or email email@example.com.
We typically maintain a strict “No Returns” policy. However, for us to consider making an exception, certain conditions must be met:
Any returns must be arranged and shipped within 30 days of the original purchase
All returned items must be sent back unused, in their original, unopened box
All returns will subject the customer to a 25% restocking fee.
Can you ship to a freight forwarder?
Yes, we can ship to a freight forwarder, however all order information would need to be verified in our security terminal prior to shipping.
Also, if any issue does arise with the product or a warranty or damage claim would need to be made with the manufacturer the end user would be responsible for ALL shipping expenses to return the product to the manufacturer as well as have it shipped back to their location or forwarder. Also, if you purchased a product to ship outside of the US/Canada this may void the manufacturers original warranty.
Can exceptions ever be made for extenuating circumstances?
To find out if your order merits a return despite our standard “No Returns” policy, please call our toll-free order line at (888) SR2-0DET or email firstname.lastname@example.org.
Item Requests and Price Matching:
Does Enjuku Racing price match?
Yes, we do! We honor value as much as our customers, and we strive to show it by price matching— within certain guidelines— whenever possible.
What do I do if I find one of your items somewhere else at a lower price?
Just go to our Price Matching page and use the form to give us the details on the item and where you found the lower price. Once we’ve verified the lower price at the given vendor, we will do our best to lower our own price to match.
Any special conditions I have to meet?
There are some conditions that must be met for the Price Matching policy to apply, such as item availability, the condition of the items, and whether the other vendor has applied coupons or discounts. To view the complete list, visit our Price Matching page.
I have a question that wasn’t answered on this page. What now?
With our broad range of products and services available, we understand that there will probably be questions unique to your experience. We pride ourselves on our customer service, so we hope you’ll reach out if that happens. During our business hours, you can call us toll free at (888) SR20DET. You can also email us 24/7 at email@example.com, and we will get back to you as soon as possible.